For World Usability Day, discover why good fintech design goes beyond interfaces to create accessible, ethical and human-centred financial experiences. This article explores how research, responsible AI and thoughtful design can help build financial products that work for people, especially when things go wrong, and why keeping people at the centre matters more than ever.
Stablecoins are changing what's possible for global payments, but traditional payment rails still play an important role. Each has its strengths and limitations, and businesses operating across borders need both. In this article, we explore the crossroads of traditional rails and stablecoins, where each makes a difference, and why the future of cross-border payments is about flexibility, not choosing one over the other.
Better customer experiences start with better-supported employees. At our webinar, Investing in the Frontline: The correlation between Employee Experience (EX) and Customer Experience (CX), we brought together industry leaders to explore how organisations can empower frontline teams, use AI more effectively and turn customer feedback into meaningful business improvements.
Payment fraud doesn't always require breaking into complex payment infrastructure; more often, it succeeds by tricking an authorised employee into approving the wrong transaction. As commerce moves increasingly online, fraudsters continue to exploit routine business processes, employee access, and the trust established between partners.
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